Columba Anatolia Travel & Hotel attaches great importance to protecting your personal data. This Privacy Policy explains how your personal data is collected, processed, stored, and protected when you visit our website and use our services.

We may collect the following personal data to provide our services:

• Identity information: Name, surname, national ID number, passport details, date of birth, nationality
• Contact information: Email address, phone number, postal address
• Reservation information: Check-in/out dates, room preferences, guest count, special requests
• Payment information: Payment method details (credit card data is not stored directly by us; it is processed through a secure payment infrastructure)
• Technical data: IP address, browser type, device information, page view data

Collected personal data is used for the following purposes:

• Providing reservation and accommodation services
• Processing payments
• Fulfilling legal obligations (identity registration, etc.)
• Responding to customer service and support requests
• Improving service quality and conducting analytical studies
• Sending campaign and promotional information if you have given consent

Our website uses cookies to improve user experience:

• Essential cookies: Required for the site to function properly (session management, security).
• Analytical cookies: Help us understand visitor statistics (page views, visit duration, etc.).
• Preference cookies: Used to remember your language selection and other preferences.

You can disable cookies through your browser settings; however, some features of the site may not function properly in that case.

Your personal data is not shared with third parties except in the following cases:

• Legal requirements: Upon request of authorized public institutions (e.g., identity registration notifications to law enforcement)
• Payment services: Payment infrastructure providers for secure transaction processing (Stripe, etc.)
• Service providers: Business partners supporting hotel operational processes (only within the scope of service delivery)

Your data is never sold or rented to third parties for marketing purposes.

Industry-standard security measures are applied to protect your personal data:

• Secure data transmission with SSL/TLS encryption
• Payment information processed on PCI DSS-compliant infrastructure
• Firewalls and access controls against unauthorized access
• Regular security updates and audits
• Staff training on data protection

Your personal data is retained for the period necessary for the purposes of collection. Identity information under tourism legislation is kept for the legally required period of 5 years. Upon expiry of these periods, your data is securely deleted or anonymized.

Under applicable data protection legislation, you have the following rights:

• The right to know whether your personal data is being processed
• The right to request information if processed
• The right to learn the purpose of processing and whether it is used accordingly
• The right to request correction of incomplete or incorrect data
• The right to request deletion or destruction of your personal data
• The right to object to processing
• The right to claim compensation if you suffer damage

This Privacy Policy may be updated when necessary. Changes will be published on this page. You may be notified by email for significant changes. We recommend checking our website regularly.

For any questions, requests, and applications regarding our privacy policy or your personal data, please contact us through the following channels:

• Email: info@columbaanatolia.com
• Phone: +90 544 697 97 87
• Address: Okurcalar Mah. 527. Sok. No:4 Alanya / Antalya, Turkey